Creating a Coaching Mindset in Your Organization

Module 1: Deep listening

• “Listen” attentively with your body, eyes, and ears
• Listen carefully to the words that are spoken, and how
• Hear the emotion behind the words
• Pay attention to non-verbal communication
• Listen to the gentle guidance of your intuition
• Guided practice in small groups

Module 2: Radical curiosity

• Ask probing, open-ended questions with no clear “yes” or “no” answer
• Ask powerful questions that encourage coaches to see the issue differently, leading to an “ah-ha” moment
• Reframe answers into questions to ensure you understood the answer correctly
• Again, listen to the gentle guidance of your intuition
• Leverage the power of silence
• Guided practice in small groups

Module 3: Practise Empathy

• Empathy is a critical skill for a coach 

• The person you are coaching needs to feel:
• they are in a safe and confidential space
• they are seen, heard and understood
• the coach is there to help them
• the coach’s approach is positive, not judgmental.
• “Ruthless empathy”
• When appropriate, how to challenge the person you are coaching (coachee)
• Guided practice in small groups

Module 4: Relationship with Coachee First

• Focus on positive paradigm shift, including
• greater emotional agility and empathy 
• increased flexibility and openness
• greater resilience 
• better decision Making
• Group discussion and insights

Module 5: Coaching mindset – Trust leads to Business Results

• Drives autonomy and accountability
• Group discussion and insights