Managing multicultural teams

Managing multicultural teams

Teams increasingly involve leaders and team members representing multiple cultures. Individuals from different cultures have differing perceptions about:

  1. Body language – eye contact, gestures
  2. Voice tone: pitch, volume, etc
  3. Direct versus indirect vocabulary
  4. Handling criticism or disagreement
  5. Perceptions of status, power, hierarchy, and the consequences in terms of interactions and decision-making
  6. How to maintain motivation
  7. How to resolve conflicts
  8. Discrimination issues (e.g. Japanese & Korean employees, employees of different religions, with different political interests and agenda, etc
  9. Different perceptions of gender roles, sexual orientation, ethnicity, race, wealth

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