When you are preparing to have a difficult conversation, it can be pretty daunting. Here are a few questions that you might find helpful to think about when you are trying to influence the conversation. What could go wrong in this meeting (e.g., emotions, new facts)?...

Engaging and mobilizing employees can feel like a daunting challenge. However, we have found that a few simple behaviours can make a huge difference in improving engagement. It is frustrating to have to read minds. For instance, many employees are frustrated because...

Some questions to think about Before going into any high-stakes conversation that requires influence, use this simple tool to make sure you have your bases covered: Action Step SET A CLEAR GOAL. Key Mistake Going in with one's gut instinct instead of a clear...

Some questions to think about Why are you worried/frustrated about employee engagement?What does it cost your organization? What does it cost your team? What is your manager saying about it?Is it hurting quality?Is it hurting productivity?Is it hurting customer...

Intellectual Snapshot: Leadership has been described as a role involving chronic stress punctuated by periods of acute tension. Though typically, the working environment places little value on personal renewal, successful leaders learn to deal with the stress in...

On a scale from 1 to 10, how would you assess your own levels of stress?Where does the stress show up?What are the effects of this stress on your job performance? Satisfaction?Whare are the effects of this stress on your personality?How aligned do you feel personally...

SPECIFIC Ensure that your goals are targeted and clear-cut. Ask yourself questions like: What am I trying to accomplish?Why is this goal important?What resources are required?Are their operational limits that need to be taken into account?Who is involved?If geography...